Privacy Policy

1. Introduction

Kintru ("we", "us", "our") is an administrative and information service based at 55 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. We take the privacy of everyone who contacts us or uses our services seriously. This policy explains what personal data we collect, how we use it and what rights you have in relation to it.

This policy applies to data collected through our website at kintru.blog and during the delivery of our services. If you have questions, contact us at [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number — provided when you submit our enquiry form or contact us directly.
• Service-related information: details you share with us during the delivery of a service engagement (for example, household file structures, contact lists, calendar information). We handle this data only for the purpose of delivering the service.
• Website usage data: anonymised analytics data collected via cookies (see Section 6).

We do not collect sensitive personal data (such as health information, financial records or identity documents) unless you provide it voluntarily as part of a service engagement, and we treat any such data with particular care.

3. Legal Basis for Processing

We process personal data on the following bases under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"):

• Contract: where processing is necessary to deliver a service you have requested.
• Legitimate interests: where processing is necessary for our operational purposes and does not override your rights (for example, responding to enquiries).
• Consent: where we ask for and receive your consent before processing (for example, for non-essential cookies).

4. How We Use Your Data

• To respond to your enquiries and communicate with you about potential or ongoing engagements.
• To deliver the administrative service you have requested.
• To send you follow-up communications related to a completed engagement (where appropriate).
• To improve our website and understand how people use it (via anonymised analytics).
• To comply with our legal obligations under Thai law.

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

5. Data Sharing

We share personal data only in the following limited circumstances:

• Service delivery: where a third-party tool is used to deliver a service (for example, a shared calendar platform), we will tell you before using it and obtain your agreement.
• Legal requirements: where we are required to disclose data by Thai law or a court order.

We do not share personal data with advertising networks, data brokers or marketing platforms.

6. Cookies

Our website uses cookies to help it function and to understand how visitors use it. Essential cookies are always active. Analytics and preference cookies are optional and only set if you consent. For full details, see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary:

• Enquiry data (no engagement follows): deleted within 90 days.
• Engagement-related data: retained for up to 2 years after the engagement ends, then securely deleted.
• Legal obligation data: retained for the period required by applicable Thai law.

8. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. These include password protection, access controls and secure file storage. In the event of a data breach that is likely to affect your rights, we will notify you as required under the PDPA.

9. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us at [email protected] and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. For material changes, we will notify you by email if we hold your contact details.

13. Contact

Data controller: Kintru
Address: 55 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 81 472 6358